Effective Date: April 2026
At RKW Gallery (a unit of Radhe Krishna World), we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit rkwgallery.com to purchase spiritual books, art, and sacred items.
1. Data We Collect
We only collect the minimum information necessary to process your orders and provide a seamless shopping experience:
- Identity Data: Name, username, or similar identifier.
- Contact Data: Delivery address, email address, and telephone number (9460500125 is our primary contact for support).
- Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
- Technical Data: IP address, browser type, and location data used for security and site optimization.
2. How We Use Your Data (Purpose of Collection)
We use your data based on your explicit consent for the following purposes:
- Order Fulfillment: To process and deliver your orders (Legal basis: Contract).
- Customer Support: To respond to your inquiries via WhatsApp or Email.
- Marketing: To send you updates about new spiritual books or Braj art (Only if you “Opt-In” at checkout).
3. Sharing Your Data
We do not sell your data. We only share it with trusted third-party “Data Processors” strictly to fulfill your order:
- Logistics Partners: Courier services (e.g., Shiprocket/Delhivery) to deliver your books and art.
- Payment Gateways: Secure processors (e.g., Razorpay/Cashfree) to handle your payments. We do not store your credit card or UPI details on our servers.
4. Data Retention
We retain your personal data only as long as necessary:
- Customer Records: Retained for 5 years post-purchase for tax and accounting purposes.
- Marketing Data: Retained until you withdraw your consent (Unsubscribe).
5. Your Rights (Under DPDP Act 2023)
As a “Data Principal” in India, you have the following rights:
- Right to Access: You can request a summary of the personal data we hold about you.
- Right to Correction: You can ask us to update or correct inaccurate information.
- Right to Erasure: You can request that we delete your data (unless we are legally required to keep it for tax/audit reasons).
- Right to Withdraw Consent: You can opt-out of marketing emails at any time.
6. Data Security
We implement industry-standard security measures, including SSL Encryption, to protect your data during transmission. In the event of a data breach, we are committed to notifying you and the Data Protection Board within the legally mandated timeframe.
7. Grievance Redressal
If you have any concerns regarding your privacy or wish to exercise your rights, please contact our Grievance Officer:
- Name: Dinesh Kumar Meena
- Email: shop@rkwgallery.com
- WhatsApp: +91 9460500125