Return Policy for RKW Gallery
At RKW Gallery, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a straightforward return and exchange policy to ensure a hassle-free experience.
Returns
We accept returns on most items within 7 days of purchase, provided they meet the following conditions:
- The item is in new, unused, and resalable condition.
- The item must be returned with all original packaging (including tags, labels, or inserts).
- The return request is submitted within 7 days of receiving the product.
Note: Some products, such as artworks, customized pieces, or sale items, may be ineligible for return or exchange. Please check the product description or reach out to our customer support team for clarification.
How to Initiate a Return
- Contact Us: Please email our customer service team at [email protected] with your order number and reason for return. Our team will provide you with further instructions and a Return Authorization (RA) number.
- Package Your Return: Ensure that the item is securely packaged to prevent damage during return shipping. Include the original receipt or proof of purchase.
- Ship the Item: Use a trackable shipping service (e.g., UPS, FedEx, or USPS) to send the product back to our return address. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we will process your refund to the original payment method. Please note that refunds may take 7–10 business days to reflect in your account, depending on your payment provider.
Important: Shipping charges are non-refundable, and restocking fees may apply for certain items.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process above. Once we receive your return, you can place a new order for the item of your choice.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us immediately at [email protected]. We will gladly provide you with a pre-paid return shipping label and issue a full refund or send a replacement at no extra charge.
Non-Returnable Items
For health and safety reasons, some products cannot be returned, including:
- Customized or personalized items
- Sale items
If you are unsure whether your item is eligible for return, please reach out to us at [email protected] before proceeding with the return.
Contact Information
If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team:
- Email: [email protected]
- Phone: +91 9460500125
- Address: RKW Gallery, Vrindavan
Thank you for shopping at RKW Gallery! We value your business and are committed to ensuring you are happy with your purchase.